Shipping & Returns



At, we strive to ship your order as quickly as possible. Processing time may take 2-3 days per order.


            • Our primary carrier is the United States Postal Service (USPS) Standard or Priority Shipping.

            • Most Standard orders are delivered within 5 -7 business days from the order's ship date.

            • Orders $100 and over qualify for FREE Shipping.

            • Shipping charges will be displayed on the summary page during checkout.

            • For more details or special shipping requirements, please email us at


*All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped




Calculated by Weight up to $99.99


Orders Over $100.00 Ship Free!



In-Store pickup option orders will be fulfilled at the Customer Service desk at our main location listed below.


Smokin Joes

2293 Saunders Settlement Rd.

Sanborn, NY 14132


The Customer Service desk is located in the retail store. 




During processing time, it may be possible to cancel your order, but once the order moves into the shipping process, it cannot be canceled.


If your order has not been shipped, you may cancel the order via Customer Service at


If you have changed your mind about an order and it is too late to cancel, you may return any unwanted items in accordance with the Return Policy.







If you wish to return or exchange an item purchased at you have 30 days from the day of purchase.

Please contact Customer Service via email at to initiate the return/exchange process.  In some instances, you may be required to pay shipping costs.




When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at


Please provide the order number along with your email address and phone number for fastest service. To insure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.


Thank you for shopping with!